Return Policy:

Online orders can be returned for a refund, exchange, or store credit (minus the cost of shipping) within 10 days of order delivery.

Please note the following exceptions to our return and exchange policy:

How To Process a Return: 

Promo Code Sales
All promo code flash sales are eligible online. Use code specified code at checkout. Sale items purchased with additional discount (i.e. promo codes) are final sale. Not valid on previous purchases. Cannot be combined with other offers or coupon codes. 

Our jewelry is sold in as is condition. Jewelry, like all material, is susceptible to damage and requires preventative measures and maintenance. It is important to be aware of your jewelry while wearing it and to choose pieces that are appropriate for your lifestyle. We recommend removing all jewelry, especially rings, in situations when abnormal contact is expected. If an item purchased from ARO incurs damage, please return it. We will take the item in, review the damage and possible cause with our jeweler, and contact you with an estimate for the repair.

Shipping: We ship using the United States Postal Service. We offer First Class Mail, which can take up 7-10 business days and not including processing time. Priority Mail Express 2-Day and Priority Mail 2-3 Day services with insurance. Rates will be calculated based on weight and destination at time of checkout.

Priority Mail Express is guaranteed 2 day delivery by 3 pm, while Priority Mail is 2-3 day delivery.

International shipment time varies based on destination and is not guaranteed. 

If you need a different shipping service or need your order shipped by a certain day, please contact us at info@shop-aro.com. 


USPS for International:

We ship items internationally and the send-by dates varies by each country. Expect your order to arrive within at least 15 to 20 days. If you have any questions regarding international shipping, please contact us. 

Please note, customers are responsible for any outgoing and incoming customs duty fees. If you have questions about costs of fee's please contact your local post. 

Please visit Calculate Time and Cost at ups.com/ctc for more information regarding your country’s ship out date. 

Local Pickup:
Local Pickup (South East Austin) - If you have chosen local-pickup, please email info@shop-aro.com to schedule your pickup.

Please keep in mind this is a residential pickup. 

Tracking Numbers: Once your item has been shipped you will receive an email containing the tracking number for your shipment. ARO only ships packages Monday through Friday.

International Shipping: We ship internationally to nearly anywhere USPS services at a flat rate cost of $30.00. ARO is not responsible for customs fees incurred from importing goods. Fragrances may not be shipped internationally.

Which countries do you ship? International shipping is currently available WORLDWIDE  from ARO. Contact at info@shop-aro.com if you have any specific questions but checkout should verify our destinations.

Gift Wrapping:
ARO offers free gift wrapping - just email us and ask at info@shop-aro.com


Afterpay is available.